Cisco Cisco IPCC Web Option Installation Guide

After the uninstall is complete, reboot the machine. In some instances, uninstall may fail to
remove the System IPCC Enterprise directory and some of its files. After reboot, you can remove
it by deleting this directory: <root>\icm.

How to Re-Install the Controllers and Administration & WebView Reporting

You can reinstall Controller and Administration & WebView Reporting software only if it has
first been uninstalled. You cannot re-install the software over itself. Further, Cisco JTAPI and
the JDK MUST be uninstalled prior to reinstalling Unified SCCE software. Uninstall Cisco
JTAPI through Windows Add/Remove Programs.

Important: On the Administration & WebView Reporting machine, you must uninstall the
JDK following the third-party software uninstallation instructions for Unified SCCE deployments
located in the WebView Installation and Administration Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted .

Note: Always delete a machine (in Cisco IPCC Enterprise Web Administration, on the Machines
page) prior to uninstalling its Unified SCCE software. Do this even if you later plan to reinstall
Unified SCCE on that machine. Failing to do this will cause an condition whereby Cisco IPCC
Enterprise Web Administration believes the machine still exists and is properly configured,
resulting in communication errors.

During a re-install, if you did not manually delete the old Unified SCCE database, Unified
SCCE will use the old database rather than overwriting it.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)