Cisco Cisco IPCC Web Option Installation Guide

Uninstalling and Reinstalling Unified SCCE

This chapter contains the following topics:

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How to Uninstall the Controllers and Administration & WebView Reporting

As necessary, you can uninstall the controllers and Administration & WebView Reporting from
any machine. Care must be taken not to uninstall a component that is still referenced by other
components in an active system.

Note: Uninstalling Unified SCCE will not uninstall the following: the Unified SCCE database,
Cisco JTAPI, and the JDK. As desired, the database can be deleted manually in SQLServer.
Cisco JTAPI must be uninstalled through Windows Add/Remove Programs. On the
Administration & WebView Reporting machine, the JDK MUST be uninstalled following the
third-party software uninstallation instructions for Unified SCCE deployments located in the
WebView Installation and Administration Guide for Cisco Unified ICM/Contact Center Enterprise
& Hosted .

In Cisco IPCC Enterprise Web Administration, on the Machines page, delete the machine you
want to uninstall.

Note: Always delete a machine prior to uninstalling its Unified SCCE software, even if you
later plan to reinstall Unified SCCE on that machine. Failing to do this will cause an condition
whereby Cisco IPCC Enterprise Web Administration believes the machine still exists and is
properly configured, resulting in communication errors.

Select Start > Control Panel > Add/Remove Programswhere Cisco IPCC Enterprise is listed.

Note: It is not necessary to stop Unified SCCE services prior to an uninstall, the uninstall
program will do this for you.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)