Cisco Cisco IPCC Web Option Installation Guide

You can only install one Multichannel controller in your deployment
which connects with multichannel applications. The Multichannel
Controller cannot be duplexed.

Multichannel
Controller

Note: Multichannel applications will be supported in a future release.

The CTI OS Server is installed automatically on the Agent/IVR Controller.
CTI OS desktop software is installed on agent, supervisor, and CTI OS
developer client machines.

CTI OS or CAD

For smaller deployments, Cisco Agent Desktop (CAD) can be deployed
on the Agent/IVR Controller. For larger deployments, CAD Services can
be installed on a separate machine. CAD desktop software is installed on
agent, supervisor, and CAD developer client machines.

Unified CCMP may be installed co-resident on Administration &
WebView Reporting servers or on a separate server. To ensure best

Unified CCMP

performance for most deployments, install Unified CCMP on a separate
server. For additional information, see the Installation Guide for Cisco
Unified Contact Center Management Portal.

Note: If the Cisco security hardening has been applied to Unified SCCE,
Unified CCMP cannot be deployed as co-resident. The security hardening
for Unified SCCE turns on Federal Information Processing Standards
(FIPS) compliance settings, which are not compatible with the use of
Message-Digest algorithm 5 (MD5) hash algorithms within Unified CCMP.

About Unified SCCE Operating System Requirements

See the following documents for operating system requirements for Unified SCCE components:

•

For Unified CM, see the 

(http://www.cisco.com/en/US/products/sw/voicesw/ps556/
products_device_support_tables_list.html).

•

For Unified IP IVR, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1846/products_device_support_tables_list.html)

•

For all other Unified SCCE components, see the 

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)