Cisco Cisco IPCC Web Option Installation Guide

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1844/

products_user_guide_list.html)

About Unified SCCE Network and Active Directory Domain Requirements

Unified SCCE 7.5(1) components require a Windows Active Directory domain. See the Staging
Guide for Cisco ICM/Unified Contact Center Enterprise & Hosted  for further specifics on
Active Directory configuration and other network configuration requirements. Additional
network consideration and planning guidelines can be found in the Cisco Unified Contact Center
Enterprise 7.5 Solution Reference Network Design Guide

Supported Windows Active Directory Models

Under Windows, the Unified SCCE software requires the use of Active Directory and DNS to
maintain the Active Directory model. The account database that validates users in the domain
is kept in the Active Directory. Windows has built-in methods to replicate this account database
to the domain controllers within the forest and domain, across the various Active Directory
sites.

See the Staging Guide for Cisco ICM/Unified Contact Center Enterprise and Hosted  for detailed
information on supported Windows Active Directory models and requirements.

About Unified SCCE Third-Party Software Requirements

Many Unified SCCE components require certain prerequisite third-party software that must be
loaded prior to installation. See the documents listed below to determine prerequisite software
for each Unified SCCE component.

See the Hardware and System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, Release 7.5(1)  for information on supported
third-party software version numbers.

Installing Cisco Unified Communications Manager at 

1

Unified CM

Getting Started with Cisco Unified IP IVR  and Cisco Unified
Contact Center Express Installation Guide at 

Unified IP IVR

1)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_install_and_upgrade.html

2)

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)