Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Click the Add a New Unified CM Telephony Trigger hyperlink.

The Unified CM Telephony Trigger Configuration web page opens. Complete the fields on this
page. See the online Help for additional information.

Click Add. The Unified CM Telephony Trigger Configuration summary web page opens, and
displays the new Unified CM Telephony trigger.

For additional information about adding applications and triggers to Unified IP IVR see the
online Help or the 

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps1846/
products_installation_and_configuration_guides_list.html).

How to Start the Cisco Unified CCX Engine

After completing all the Unified SCCE configuration for Unified IP IVR, return to this topic to
start the Unified CCX Engine. The subsystems will not start until the configuration of all elements
is complete and valid. Unified CM can support more than one Unified CCX Engine.

To start the Unified CCX Engine(s) do the following:

In Unified CCX Administration, select System >Control Center.

The Control Center/Servers summary web page opens.

Click a Server Name hyperlink on the navigation bar.

The Control Center/Server Configuration web page opens.

Select the radio button next to the service whose status you want to change and click Start.

How to Resynchronize the Unified CM Telephony Data

This resynchronizing process ensures that the Unified CM Telephony user, the call control
groups, and the triggers match the version of Unified CM being used.

To resynchronize the Unified CM Telephony data, complete the following steps:

From the Unified CCX Administration menu bar, select Subsystems > Unified CM Telephony.

The Unified CM Telephony Call Control Group Configuration web page opens, displaying the
summary web page.

Click the Data Resync hyperlink in the left pane.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)