Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
A new window opens with two options: Check and Synchronize.
Step 3
Click Check to verify if data inconsistencies exist between Unified CCX and Unified CM.
If inconsistencies exist, you receive a report with the inconsistencies highlighted in red.
Step 4
Review the inconsistencies and click Synchronize to correct these inconsistencies.
How to Resynchronize the Cisco JTAPI Client
During the resynchronizing process, an additional check (effective with Cisco Unified CCX
Release 5.0) ensures that the Unified CM Telephony Client (also known as the Cisco JTAPI
Client) are the same between the clients installed on the Unified CCX node and the Cisco JTAPI
Client installer. If the Unified CCX platform detects a mismatch, the system downloads and
installs the compatible/required installer version.
Release 5.0) ensures that the Unified CM Telephony Client (also known as the Cisco JTAPI
Client) are the same between the clients installed on the Unified CCX node and the Cisco JTAPI
Client installer. If the Unified CCX platform detects a mismatch, the system downloads and
installs the compatible/required installer version.
To resynchronize the Cisco JTAPI Client, complete the following steps:
Step 1
From the Unified CCX Administration menu bar, select Subsystems > Unified CM Telephony.
The Unified CM Telephony Call Control Group Configuration web page opens, displaying the
summary web page.
summary web page.
Step 2
Click the Cisco JTAPI Resync hyperlink in the left pane.
The window refreshes to display any incompatible installer information. AT this point, it
automatically downloads the new installer, if required.
automatically downloads the new installer, if required.
Configuring Unified SCCE for Unified IP IVR
The first time you access the IPCC Web Administration Tool after installing the software, it
automatically displays the Deployment Wizard. The wizard guides you through the process of
configuring each component of the system. The IVR Connectivity Settings is the place to pay
particular attention to configurations for Unified IP IVR. These are described in
automatically displays the Deployment Wizard. The wizard guides you through the process of
configuring each component of the system. The IVR Connectivity Settings is the place to pay
particular attention to configurations for Unified IP IVR. These are described in
Some values in Unified SCCE must match values in Unified IP IVR.
Note the following during configuration:
•
The IVR Connection port number (5000) on Unified SCCE must match the VRU Connection
port in Unified IP IVR.
port in Unified IP IVR.
•
The CTI Port Group ID in Unified SCCE (IVR Management > Network IVR) must match
the ICM Translation Routing number in Unified IP IVR.
the ICM Translation Routing number in Unified IP IVR.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 7: Installing and Configuring Unified IP IVR for Unified SCCE
Configuring Unified SCCE for Unified IP IVR