Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

information about deploying the Outbound
Controller(s).

See Chapter 3, Installing Outbound Option in
theOutbound Option Guide for Cisco Unified

2. Do post installation registry configuration.

Contact Center Enterprise & Hosted  for
instructions.

See information about how to configure the
dialer in the Outbound Option Guide for Cisco
Unified Contact Center Enterprise & Hosted .

3. Configure the dialer.

See 

.

4. Configure general system time options

See 

.

5. Enable call variables.

See the Outbound Option Guide for Cisco
Unified Contact Center Enterprise & Hosted
for instructions.

6. Configure Unified CM to work with
Outbound Option

See the section "Configuring and Scheduling
the Personal Callback Feature" in the chapter

7. Configure personal callbacks.

Installing Outbound Option in the Outbound
Option Guide for Cisco Unified Contact Center
Enterprise & Hosted.

How to Configure General System Time Options

To comply with regulations concerning what time contacts might be called, specify the General
System Time options. This time range entered here applies to all campaigns which the Outbound
Option system will run, and supersedes any individual campaign time ranges. This guarantees
that a contact is not called before or beyond a particular time. Outbound Option automatically
converts the times specified to the contact's local time.

To configure the system time options:

In the System IPCC Enterprise Configuration Manager, double-click Outbound Option -
System Options from the drop-down list.

Enter values for the customer dialing time range, as desired.

Click OK.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)