Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Installing Agent and Supervisor Desktop Software
for Unified SCCE
for Unified SCCE
This section provides information on installing agent and supervisor desktop software for Unified
SCCE. To provide agent and supervisor desktop software, you can deploy either Cisco CTI OS
or Cisco Agent and Supervisor Desktops with Unified SCCE.
SCCE. To provide agent and supervisor desktop software, you can deploy either Cisco CTI OS
or Cisco Agent and Supervisor Desktops with Unified SCCE.
The following Cisco documents provide more detailed information on the
installation/configuration tasks described in this section:
installation/configuration tasks described in this section:
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CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
•
Cisco Agent Desktop Installation Guide
•
Administration Guide for Cisco Unified Contact Center Enterprise
This chapter contains the following topics:
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About Cisco Agent and Supervisor Desktops for Unified SCCE
Cisco Computer Telephony Integration Object Server (CTI OS) and Cisco Agent Desktop are
server-based CTI solutions that provide desktops used by contact center agents and supervisors.
Both desktop packages are supported by Unified SCCE. You deploy one or the other in your
Unified SCCE system:
server-based CTI solutions that provide desktops used by contact center agents and supervisors.
Both desktop packages are supported by Unified SCCE. You deploy one or the other in your
Unified SCCE system:
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 13