Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Installing and Configuring Outbound Option for
Unified SCCE

This section describes how to configure the optional Outbound Option feature for Unified SCCE.

Note: This guide provides minimal information about installing and configuring the Outbound
Option. For detailed instructions see the Outbound Option Guide for Cisco Unified Contact
Center Enterprise & Hosted and the Cisco IPCC Enterprise Web Administration Tool online
Help.

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About Outbound Option

Outbound Option is a feature of Unified SCCE that provides outbound dialing functionality
along with the existing inbound capabilities of Unified SCCE. With Outbound Option, contact
centers can be configured for automated outbound activities. Agents who are not busy handling
inbound requests can perform outbound calls, thereby maintaining a high level of agent
productivity.

For Unified SCCE, a Cisco voice gateway is required to place customer calls.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)