Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Configuring Reporting for Unified SCCE
This section describes tasks required to configure reporting for your Unified SCCE system.
Refer to the Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted for
important Unified CCE reporting conceptual information information and planning
considerations.
Refer to the Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted for
important Unified CCE reporting conceptual information information and planning
considerations.
Most of the setup required for Unified SCCE reporting is accomplished in the course of normal
Unified SCCE component configuration described elsewhere in this document. This section
consolidates that information, and lists additional required and optional reporting configuration
tasks beyond those covered earlier. The tasks described in this section are all performed using
the Cisco IPCC Web Administration Tool, and in some cases, the ICM Configuration Manager.
Unified SCCE component configuration described elsewhere in this document. This section
consolidates that information, and lists additional required and optional reporting configuration
tasks beyond those covered earlier. The tasks described in this section are all performed using
the Cisco IPCC Web Administration Tool, and in some cases, the ICM Configuration Manager.
This chapter contains the following topics:
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About Reporting Configuration Prerequisites
Before performing the reporting configuration tasks in this section, you must:
1. Install and configure Unified CM (formerly CallManager)
2. Install and configure Unified IP IVR or Unified CVP
3. Install and configure the Central Controller, Agent/IVR Controller, and Administration
& Reporting
4. Create Call Types, agents and Skill Groups
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Chapter 15