Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Stop the installer and install SNMP/WMI as described
below (Note: you may need to have the Windows OS install
media to complete this operation):

Occurs if Windows SNMP
Services are not fully installed

Installer reports that
SNMP or WMI are not
detected

1. Go to Start > Control Panel > Windows

Add/Remove Programs > Add Windows
Components.

2. Select the Management and Monitoring Tools check

box.

3. Click Details.

4. Select the SNMP and WMI check boxes.

5. Click OK and Next to complete the Add Windows

Components wizard. When complete, resume the
installation.

Note: SNMP/WMI is only needed for CDP, an optional
monitoring feature of Unified SCCE. If you do not plan to
use CDP, you can ignore the error message during the
install.

Message can be safely ignored. If you get one of these
errors, the installer will allow you to retry or cancel. It is
all right to cancel.

Occurs if one or more services
the installer attempts to start is
already running.

Installer reports that a
service could not be
started because it is
already running

Any database name can replace "ipcc_SideA." Your
machine is not really clean. Use regedit and remove
"SOFTWARE\Cisco Systems, Inc.\ICM."

On a fresh install, the following
message is received: "Database
ipcc_sideA does not exist on this

Database does not exist
error appears.

system. Please run Enhanced
Data Migration Tool and select
Technology refresh."

Troubleshooting the IPCC Machine Initializer

•

Web Administration (database, registry and services configuration) and WebView Reporting
depend on proper AD User and Group permissions.

Apache Tomcat, Cisco ICM IPCC Distributor, Cisco ICM IPCC Logger, and Jaguar services
need proper permissions.

Registry Configuration – <HKLM>\SOFTWARE\Cisco Systems, Inc. – relies on Remote
Registry service access.

•

All machines in a Unified SCCE deployment must belong to the same AD Domain.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)