Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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All machines in a Unified SCCE deployment must be registered in the same IPCC Facility.

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Make sure that Cisco Security Agent is not blocking access.

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If you have issues, re-run the IPCC Machine Initializer on 1 or all machines.

Machine Initializer and Active Directory Issues

This section offers workarounds for issues pertaining to the Unified SCCE Machine Initializer
and/or Active Directory.

Run netdiag from Windows 2003 support tools.
Verify your computer is in the domain and its

Occurs if machine cannot connect
to the domain controller.

Machine Initializer returns
“…cannot bind to GUID…” error.

DNS server can locate the Domain Controller.
Verify the Domain Controller is up and running.

Make sure you are running with the correct
permissions Run netdiag from Windows 2003
support tools

Occurs if you do not have the
necessary Active Directory
privileges.

Cannot create a Cisco_ICM Root
or Facility

Consult your Domain Administrator.

The domain controller is not in
native mode.

Error returned by Unified SCCE
Machine Initializer

The Machine Initializer Log files are located at: c:\temp\IPCC Enterprise
MachineInitialization.log. When launched, by the Unified SCCE Installer, Machine Initializer
tracing and error messages appear in the installation log file located at:
c:\temp\IPCCInstallLogs\<date_stamp>\IPCCInstall.log.

See the Staging Guide for Cisco ICM/Unified Contact Center Enterprise and Hosted  for
additional Active Directory troubleshooting instructions.

Apache Tomcat and IIS Issues

Apache Tomcat and IIS are required to serve Unified SCCE Web-based applications including
the Cisco IPCC Enterprise Web Administration Tool, WebView, and the Agent Re-skilling
Tool.

The Web Administration uses Tomcat as its servlet engine. Tomcat is installed to icm\tomcat
and runs as a service--Apache Tomcat. The Tomcat service startup type is set to as Automatic
and the service starts automatically after installation. It runs as a domain user with local
administrator rights for JDBC access, remote registry, and services access. Access to Tomcat
is allowed only through SSL and the IIS front-end. Direct access to Tomcat ports is disabled
during installation.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)