Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Installing and Configuring Unified IP IVR for Unified
SCCE

This section describes how to install and configure Unified IP IVR for Unified SCCE.

This chapter contains the following topics:

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About Unified IP IVR

Unified IP IVR provides Interactive Voice Response (IVR) and queuing capability in the Unified
SCCE system. Cisco Unified IP IVR is a multichannel (voice/data/Web) IP-enabled Interactive
Voice Response solution that provides an open, extensible, and feature-rich foundation for the
creation and delivery of IVR solutions using Internet technology. In addition to handling

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)