Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Installing and Configuring Cisco Unified CVP for
Unified SCCE

This chapter contains the following topics:

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About Unified CVP

Unified CVP provides prompting, collecting, queuing, and call control services using standard
web-based technologies. The Unified CVP architecture is distributed, fault tolerant, and highly
scalable. With the Unified CVP system, voice is terminated on Cisco IOS gateways that interact
with Unified CVP application server (Microsoft Windows Server) using VoiceXML (speech)
and H.323 (call control).

The Unified CVP software is tightly integrated with the Unified SCCE software for application
control. The Unified SCCE scripting environment controls the execution of building-block
functions such as play media, play data, menu, and collect information.

Unified CVP also provides a queuing platform for the Unified SCCE solution. Telephone calls
can remain queued on Unified CVP until they are routed to a contact center agent (or external
system).

How to Install and Configure Unified CVP

For instructions on installing and configuring Unified Customer Voice Portal (Unified CVP),
see the following documentation:

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)