Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
cannot make this change if you are running the IPCC Web Administration Tool on the
All-In-One you are attempting to change. You would first need to install a standalone
Administration & WebView Reporting machine, and then make the change from the Web
Administration Tool running on that machine.
All-In-One you are attempting to change. You would first need to install a standalone
Administration & WebView Reporting machine, and then make the change from the Web
Administration Tool running on that machine.
Post-Installation Configuration: How to Configure Machines
After the Controllers and Administration & WebView Reporting have been installed on each
machine in your deployment, use the Deployment Wizard in the IPCC Enterprise Web
Administration Tool to set basic configuration information for each of these machines. This
basic configuration sets system connection information, writes critical registry settings, and
enables required services.
machine in your deployment, use the Deployment Wizard in the IPCC Enterprise Web
Administration Tool to set basic configuration information for each of these machines. This
basic configuration sets system connection information, writes critical registry settings, and
enables required services.
The Web Administration Tool is installed on the Administration & WebView Reporting machine.
If your deployment includes two Administration & WebView Reporting machines, you can
access the Web Administration Tool from either of these machines. However, it is still the case
that only one of these machines is the "deployment master"--the machine from which other
machines can be initially configured. In a deployment that includes two Administration &
WebView Reporting machines, the wizard will prompt you to specify which of your
Administration & WebView Reporting machines is the deployment master.
If your deployment includes two Administration & WebView Reporting machines, you can
access the Web Administration Tool from either of these machines. However, it is still the case
that only one of these machines is the "deployment master"--the machine from which other
machines can be initially configured. In a deployment that includes two Administration &
WebView Reporting machines, the wizard will prompt you to specify which of your
Administration & WebView Reporting machines is the deployment master.
To access the IPCC Enterprise Web Administration Tool:
Step 1
On any machine, open a Web browser (IE 6 or greater) and access the IPCC Enterprise Web
Administration Tool at: https://<Administration & WebView Reporting machine DNS or IP
Address>/IPCCAdmin.
Administration Tool at: https://<Administration & WebView Reporting machine DNS or IP
Address>/IPCCAdmin.
The first time you access the IPCC Enterprise Web Administration Tool you will be prompted
to accept a self-signed security certificate. Install the certificate as follows:
to accept a self-signed security certificate. Install the certificate as follows:
1. In the IE Security Alert dialog, click View Certificate.
2. Click Install Certificate, then follow prompts to complete the installation.
Note: See the Troubleshooting section of this document if you are prompted to accept a certificate
subsequent to an initial login.
subsequent to an initial login.
Step 2
On the Login page, enter the Administrator user name and password you used to install System
IPCC.
IPCC.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
82
Chapter 12: Post-Installation Configuration
About Machine Roles