Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Post-Installation Configuration

This chapter contains the following topics:

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About Machine Roles

A System IPCC role must be assigned to each controller machine and Administration &
WebViewReporting machine in your system. Typically this is done when the Deployment
Wizard is run immediately after installation. However, if you need to modify the role or settings
of a machine, or if you need to add a new machine to your deployment, you can do so through
the Machines Wizard in the IPCC Web Administration Tool.

For machines that already have an assigned role, you can modify roles within the limits of
therules listed below. Typically, changing a machine role would only be done in the course of
growing your deployment model. If the machine was installed as:

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A standalone Administration & WebView Reporting machine, the role cannot change.

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An Agent/IVR Controller or an Outbound or Multichannel Controller, the role can only be
changed to one of those three.

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A Central Controller or a Central Controller + Agent/IVR Controller, the role can only be
changed to one of those two.

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An All-In-One, it can change to a Agent/IVR Controller+Central Controller or a standalone
Central Controller, but with a warning that it cannot subsequently be changed back. You

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)