Cisco Cisco Prisma II EDR Receiver Installation Guide
78-748704-01 Rev C
Maintenance and Troubleshooting
5-5
Troubleshoot LCI
Introduction
When you start the LCI software, it queries the modules located in the chassis that is
connected to your laptop computer. After this query process (referred to as Detect
Configuration), the LCI software displays the modules in its module tree.
This section describes the steps to take if the chassis and installed devices do not
This section describes the steps to take if the chassis and installed devices do not
display.
If the Chassis Does Not Display in the Module Tree
When the chassis does not display in the module tree, the LCI main window will
display as shown here:
If the chassis is powered-up and properly connected to the PC and the LCI software
is operating, but is not displayed in the module tree, the cause may be the result of
one of the following two conditions:
•
•
The cable that connects the chassis to your computer is plugged in to a different
communications port than the one specified in the LCI Detect Configuration
dialog box. See Specifying the Correct Communications Port later in this chapter.
•
The chassis ID number entered in the LCI Detect Configuration dialog box does
not agree with the number dialed in to the chassis ID switch located on the front of
the chassis. See Specifying the Correct Chassis ID later in this chapter.
Either of the above conditions results in the LCI software not being able to
communicate with the chassis.