Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

The value of the key STD.PRODUCT_ID contains the engine and policy version.

You must disable the CSA service whenever you want to install, upgrade, or uninstall software. This 
means before every operating system, Cisco ICM and third-party installation and upgrade, including 
maintenance release, service release, and support patch installations and upgrades.

Ensure that the service does not get enabled at any time during the installation or upgrade. Failure to do 
so may cause problems with the installation or upgrade. 

After installing or upgrading the software, you must reenable the Cisco Security Agent Service. With the 
service disabled, the Agent no long provides intrusion detection for the server.

You must have Admin rights in order to successfully disable or reenable the Cisco Security Agent.

To disable the CSA service, complete the following steps:

From the Windows Start menu, select Control Panel > Administrative Tools > Services.

The above instructions, and those that follow, assume Windows Server 2003. The Windows 2000 Server 
instructions occasionally differ slightly, for example, for Windows 2000 Server, step 1 above would be:

However, the differences between the two should not be such as to cause confusion.

In the Services window, right-click Cisco Security Agent and choose Properties.

In the Properties window, click the General tab.

Click Stop.

At this point you are challenged by CSA. Click the Yes radio button; click Apply; enter the displayed 
letters in the Challenge field; click OK.

At this point, CSA is stopped. This is indicated by a white target with a red bull’s-eye being displayed 
on top of the red flag that is the CSA icon.

From the Startup Type drop-down list box, choose Disabled.

Click OK.

In the Services window, verify that the CSA service is Stopped and the Startup Type of the CSA service 
is Disabled. 

Close Services.