Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
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Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) July 2005
•
After the installation, you do not need to perform any Agent configuration tasks. The software
immediately begins to work as designed. Security events may display in the Messages window of
the Agent GUI (double-click the Cisco Security Agent icon—the red flag in the Windows system
tray; then click on Message, on the left, under Status), as well as in Microsoft Event Viewer and/or
in the securitylog.txt file (see
immediately begins to work as designed. Security events may display in the Messages window of
the Agent GUI (double-click the Cisco Security Agent icon—the red flag in the Windows system
tray; then click on Message, on the left, under Status), as well as in Microsoft Event Viewer and/or
in the securitylog.txt file (see
Tip
If you encounter problems with installing or uninstalling the Cisco Security Agent, see the sections
.
Installing the Cisco Security Agent
Caution
Before you upgrade or reinstall the Agent, you must uninstall the Agent. You cannot install one version
of the Agent on top of a previously installed version. See the sections
of the Agent on top of a previously installed version. See the sections
, and
Note
An important feature of the Management Center for Cisco Security Agents is that it has a scheduled
update program that automatically updates the Agents that are being managed. This eliminates the need
to manually stop, uninstall, install, and start CSA on each server. See the section
update program that automatically updates the Agents that are being managed. This eliminates the need
to manually stop, uninstall, install, and start CSA on each server. See the section
Note
To install the Cisco Security Agent you must be a System Administrator.
, which provides information to help ensure
a successful installation. To install the Cisco Security Agent for ICM software, complete the following
steps:
steps:
Step 1
From the server on which you are going to perform the installation, go to
and continue with Step 2.
OR
Use the “CSA for ICM” CD and continue with Step 6.
Step 2
On the page that displays, click on Cisco Security Agent.
Step 3
On the page that displays, click on CSA for ICM, IPCC Enterprise and Hosted.
Step 4
Download the latest version of the Cisco Security Agent file: CiscoICM-CSA-<version>-K9.exe (for
example, CiscoICM-CSA-4.5.1.616-2.0.0-K9.exe, where 4.5.1.616 indicates the engine version and
2.0.0 indicates the policy version).
example, CiscoICM-CSA-4.5.1.616-2.0.0-K9.exe, where 4.5.1.616 indicates the engine version and
2.0.0 indicates the policy version).
Caution
Be sure that you click on the .exe file for ICM 7.0. Read the description for the file to make sure that
you are not downloading the wrong file.
you are not downloading the wrong file.