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Cisco Cisco E-Mail Manager Unity Integration Option Release Note

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Hosted NAM/CICM Model 
 
Figure 7 
NAM/CICM Model-Customer AW Domain at Call Center Site 
CUS IPCC S
ite
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1
Age
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t LAN Ne
twor
k xxx
.xxx.xx
x.xxx M
a
sk xxx
.xxx.xx
x.xxx
POP3/SMTP
Standalone Server
xxx.xxx.xxx.xxx
port 25
 IP Phone
CTI-OS Agent
CTI-OS  Agent
IP Phone
W
e
bs
er
ver
 L
A
N
Collaboration Server
Standalone Server
icmcusccs1
Untilized DNS Servers and zone
prefix used by other Webservers
xx.xx.xx.xx
Firewall
Firewall
Internet
CUS
 IPC
C
 S
ite
 #
1
 I
C
M D
a
ta
 L
A
N 
Ne
twor
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1
7
2.3
1.
4.3
2 Ma
sk 
2
5
5.2
55
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55
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4
Call Manager Cluster1
CM A = Publisher
Standalone Server
icmcuscma.cus1.cus
172.31.4.37
Call Manager Cluster1
CM B = TFTP Server
w/DHCP Srv
Standalone Server
icmcuscmb.cus1.cus
172.31.4.38
Call Manager Cluster1
CM D = Backup CM C
Standalone Server
icmcuscmd.cus1.cus
172.31.4.40
(CTI Mgr. for JTAPI to
A Side PG's)
(CTI Mgr. for JTAPI to
B Side PG's)
Call Manager Cluster1
CM C = Active Subscriber
250 Agents
Standalone Server
icmcuscmc.cus1.cus
172.31.4.39
P
G
 C
ross
c
o
nnec
t
Mask
 255.255.255
.0
PG1A
domain: CICM1
FQDN: icmcuspg1a.cicm1.nsp.nam
icmcuspg1a  172.31.4.33
(1) CTI Server CG1
(2) Logical PG's:
PG1 - Generic PG
  PIM 1 = Call Manager Periph
  PIM 2 = IPIVR Periph
PG2 - MR PG 2A
  PIM 1 = Blended Agent Periph
  PIM 2 = CMB Periph
  PIM 3 = CEM Periph
PG1B
domain: CICM1
FQDN: icmcuspg1b.cicm1.nsp.nam
icmcuspg1b 172.31.4.34
icmcuspg1ras1  172.31.4.35
icmcuspg1ras2  172.31.4.36
(1) CTI Server CG1
(2) Logical PG's:
PG1 - Generic PG
  PIM 1 = Call Manager Periph
  PIM 2 = IPIVR Periph
PG2 - MR PG 2A
  PIM 1 = Blended Agent Periph
  PIM 2 = CMB Periph
  PIM 3 = CEM Periph
100.100.100.1
icmcuspg1ap
100.100.100.2
icmcuspg1aph
100.100.100.3
icmcuspg1bp
100.100.100.4
icmcuspg1bph
CRS IP/IVR
Standalone Server
icmcusivr1.cus1.cus
172.31.4.41
CTIOS Server
domain: CUS
FQDN: icmcusctios1.cicm1.nsp.nam
172.31.4.47
ICM VISIBLE WAN
To CICM1 CC Sides A + B
PSTN
Contact Center Site #1
172.31.4.62
Forest Root DC: CUS1
Active Directory Site CUS1 with subnet 172.31.4.32/27
Two-Way External Non-Transitive Trust with CICM1 Domain cicm1.nsp.nam
Global Catalog
Schema Master
Domain Naming Master
PDC Emulator (Time Source)
RID Master
Infrastructure Master
Media Blender
domain: CUS
FQDN: icmcuscmb1.cicm1.nsp.nam
172.31.4.42
Collaboration DB (Oracle)
domain: CUS
FQDN: icmcusccsdb1.cicm1.nap.nam
172.31.4.48
 E-Mail Mgr Server
(Core)
domain: CUS
FQDN: icmcuscem1.cicm1.nsp.nam
172.31.4.43
E-Mail Mgr DB (SQL)
domain: CUS
FQDN: icmcuscemdb1.cicm1.nsp.nam
172.31.4.44
E-Mail Mgr
Agent UI/API/Webview Server
domain: CUS
FQDN: icmcusag1.cicm1.nsp.nam
172.31.4.45
E-Mail Mgr
Agent UI/API  #2
domain: CUS
FQDN: icmcusag2.cicm1.nsp.nam
172.31.4.49
Blended Agent Dialer
domain: CUS
FQDN: icmcusba1.cicm1.nsp.nam
172.31.4.46
Customer AW1
Prim RTD HDS Webview Server
FQDN: icmcusaw1.cus1.cus
icmcusaw1 172.31.4.48
Primary DNS Server
AD Integrated Forward Lookup Zone = cus1.cus
AD Integrated Reverse Lookup Zones
4.31.172.in-addr.arpa
Standard Secondary Forward Lookup Zone = cicm1.nsp.nam
 
Release 6.0(0) Staging on Windows 2000 
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