Cisco Cisco E-Mail Manager Unity Integration Option Release Note

When the ICM Logger and Admin Workstation software loads using ICM Setup, it creates specific domain 
level groups and accounts in the ICM domain it is loaded into.   

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You can download these hot fixes from Cisco’s Web site 
(

). You should apply them after the initial load of the software.  The hot fix 

installation process only applies fixes required for the specific software module (CallRouter, Logger, type 
of PG, etc.). 

After running the ICM Logger setup program and applying all hot fixes, you need to use the ICMDBA tool 
to finish the SQL Server configuration and build the actual ICM databases on the machine.  You also use 
this tool on the Admin Workstation to create the Historical Database Server database (HDS). 

For each Logger: 

1. Click 

Start > Run, enter ICMDBA and click OK. 

2.  Click on the Server Name you want to change (Logger A or Logger B). 

3.  Select Create from Database menu. 

4.  The ICMDBA question prompts you to configure SQL Server, click Yes. 

5.  For the Configure Logger Screen: if the current value does not equal the recommended value, check the 

Configuration Box and verify that the new value equals the recommended value. Click OK. 

6. Click 

Yes to continue. SQL Server stops and restarts . 

7.  On the Create Database Screen, select Region. 

8. Click 

Add and choose type as the Data. 

9.  Highlight the D drive. Set the size to 70% of the available disk space if the Logger is for one customer 

instance only. If more than one instance resides on the Loggers, determine the database size with the 
customer. Click OK when finished. 

10. Click Add and enter Log for the type. 

11.  Highlight the D drive. And set the size to 200MB (do not set the log device to larger than 500MB). 

Click OK. 

12. Click Create. Click Start to Create Database. When the database is successfully completed, click OK 

and Close the database window. 

13. Close ICMDBA. 

14.  Click START > Programs > Microsoft SQL Server > Enterprise Manager. 

15.  Expand the Server Tree and Highlight the Databases Folder under the Server name. 

16.  Double-click on the ICM Database in the right panel. You are now in the <cus_sideA> Properties 

Window. 

o 

On the Data Files Tab: 

  Check Autogrow. Set the File Growth to 10%. 
  Set Maximum File Size to [use the following calculation]. 

{80% of free disk space}/{number of ICM db files on this disk}+{db file current size} 

example: {10GB * .80}/{1}+{25GB}=33GB 

o 

On the Transaction Log Tab: 

o 

Uncheck Autogrow and click OK. 

ICM Nodes Forms, which identify all values and non-default settings to be used in Setup, are created in the 
Planning phase of a deployment program and reside in the ICM System Design Specification.