Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Hosted NAM/CICM Model
Step 70.
Start AW (Distributor) Services
Verify that the ICM Processes have no errors:
o
CallRouters:
o
Router: running and synchronized with peer
o
Ccagent: connected to all configured peripheral gateways
o
Rtsvr: feed activated to AW
o
Loggers:
o
Logger: connected to its respective database and synchronized with peer. The MDS is in
service
service
o
Replication: connected to AW
o
CampaignManager: process up on logger and connected to the Blended Agent Dialer
o
Admin Workstation:
o
Updateaw: displays “waiting for new work”
o
Iseman: listen thread waiting for client connection
o
Replication: replication and recovery client connection initialized
o
Cms_jserver: cmsnode.exe process is active. The event helper message shows CCS and
CEM are running
CEM are running
o
Cmsnode: initialization complete
o
Peripheral Gateways:
o
Generic (IPCC & VRU) PG
Mdsproc: in service
Pgagent: in service and active to one side of central controller
[peripheral] PIMs: disabled on node form. PIM windows do not exist
Pgagent: in service and active to one side of central controller
[peripheral] PIMs: disabled on node form. PIM windows do not exist
o
MR PG
Mdsproc: in service
Pgagent: in service and active to one side of central controller
[peripheral] PIMs: enabled in setup. The Blended Agent PIM is now ACTIVE.
Pgagent: in service and active to one side of central controller
[peripheral] PIMs: enabled in setup. The Blended Agent PIM is now ACTIVE.
E-Mail Manager PIM is now ACTIVE and Media Blender PIM is ACTIVE
o
CTI Server:
o
Cg[#]ctisvr: active with configured port number
o
CTIOS Server:
o
Ctios Server: active with configured port number. The driver is online
o
Ctidriver: active
o
Blended Agent Dialer:
o
Blended Agent Dialer: EMT connection established and configuration received
o
E-Mail Manager Core:
o
Rules engine process: inbasket authenticated
o
Collaboration Server:
o
Admin UI: under Collaboration Server > Server Setup > Connections\Monitor – all
services have an UP status.
services have an UP status.
o
Media Blender:
o
Admin UI: under Media Blender > Server > Startup Shutdown. Media Blender has been
running for <time>.
running for <time>.
o
Admin UI: under Media Blender > Services > Firewall Gateway > Monitor. All gateway
stubs have a RUN status.
stubs have a RUN status.
Final NAM/CICM Staging Tasks
Step No.
Task
71.
Change Domain Controllers to Native Mode
72.
Install Listeners, LG Mappers and LGArchiver
73.
Complete Staging Tests
74.
Complete Settings for Production Environment
75.
Complete Staging Issues Record
Release 6.0(0) Staging on Windows 2000
101
101