Cisco Cisco IP Contact Center Release 4.6.2 Release Note

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In the Settings dialog box, enable the “Every Visit to the Page” option, then click OK. 

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Click OK in the Internet Options dialog box. 

Infomaker is only installed on AWs (Real Time Distributors and Real Time Clients) for the purpose of 
creating Custom Reports. 

1.  Run setup from Media for Sybase Powerbuilder (Common Installer). 

2.  In the Welcome to 8.0 Installer screen, click Next. 

3.  Accept the License Agreement and click Next. 

4.  Fill out the Customer Information screen and click Next. 

5.  In the Destination Folder screen, accept the default and click Next. 

6.  In the Select Components screen, select Infomaker, and Online Books. Uncheck all other options. 

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You receive an Adaptive Server Anywhere warning. Click OK (ignore message). 

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Do not select Adaptive Server Anywhere. Click No. 

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You receive a Personal Server (Adaptive Server Anywhere) warning. Click OK. 

7.  Accept the default destination locations for all components and select “typical” for all setup types. 

Complete all Wizards and reboot the server. 

Complete the setup on all Admin Workstations (see 

). 

When setup completes, click Start > Run, enter ICMDBA and click OK. Expand the database to 500MB 
and the Log devices to 200MB. 

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You download hot fixes from Cisco’s Web site (

apply them after the initial load of the software.  The hot fix installation process only applies fixes required 
for the specific software modules (CallRouter, Logger, type of PG, etc.). 

1. Click 

Start > Run, enter ICMDBA and click OK. 

2.  Expand the Tree under the AW Hostname. 

3. Highlight 

<cus_awdb>. 

4.  Select Expand from the Database menu. 

5.  Highlight the C drive. 

6.  Expand the Data to 500MB. Click OK. 

7. Click 

Start on Expand the database window. Click OK. Close when complete 

8.  Select Expand from the Database menu. 

9.  Select Log (C drive is automatically highlighted). 

10.  Expand Log to 200MB. Click OK. 

11.  Click Start on the Expand database window. Click OK. Close when complete. 

12. Close ICMDBA. 

13. Click Start > Programs > Microsoft SQL Server > Enterprise Manager. 

14.  Expand Server Tree and highlight the Databases Folder under the Server name. 

15.  Double-click on ICM Database in the right panel. The  <cus_awdb> Properties window opens.