Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Install CTI OS Server 

Start PG, CTI and CTIOS Services 

Install and Start Blended Agent Dialer 

Install and Start E-Mail Manager Servers 

Install Collaboration Server 

Install and Start Media Blender Server 

Complete Staging Tests 

Complete Settings for Production Environment 

Complete Staging Issues Record 

 section of this document (see Page 7). 

Install Windows 2000 Server CD. 

Create Drive Partitions according to settings in the 3

rd

 Party Host Form, for the machine being built. You 

may need to use the equipment manufacturer’s drive partitioning/RAID array software to set up the 
partition. Format the C drive as NTFS. 

Logger and AW/HDS: Create the C drive during this phase of the installation and create the D drive in the 

 of this document. 

o 

Drive C: Operating System/Boot Partition, virtual memory swap file space, core ICM 
software and SQL Server as well as SQL log and temp files. 

o 

Drive D (which you create later): Used by SQL to store ICM database (logger database and 
HDS database on AW). Keep log and temp files for these databases on Drive C to maximize 
database performance. 

CallRouters, PG’s, AW’s (non-HDS), CTI Server, CTIOS Server. 

o 

Drive C: single drive partition for OS/Boot Partition, virtual memory, swap file space, core 
ICM software and for AW non-HDS database, SQL Server and all SQL databases. 

The system reboots and displays the Windows 2000 Server Setup wizard. Perform the steps listed below. 

1.  The first prompt is Regional Settings. You set system local and keyboard layout.  

2.  Next, enter Company Name and Organization. 

3.  Select Per Seat Licensing. 

4.  Enter the hostname for machine and Administrator Password (refer to 3

rd

 Party Host Form). 

5.  Highlight Management and Monitoring Tools and click Details. 

o 

Only Check Network Monitor Tools. 

o 

Click OK.