Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Enterprise ICM Dedicated Forest/Domain Model
6. Under Windows 2000 Components, uncheck IIS unless this machine will host a Webview Server,
Collaboration Server, Media Blender or any of E-Mail Manager Servers. In the case of these particular
servers, highlight IIS and click on Details. Only check Common Files, Front Page 2000 Server
Extensions, Internet Information Services Snap-In, Internet Services Manager, , and World Wide Web
Server.
servers, highlight IIS and click on Details. Only check Common Files, Front Page 2000 Server
Extensions, Internet Information Services Snap-In, Internet Services Manager, , and World Wide Web
Server.
7. Enter the Correct Date/Time.
8. Date and Time Zone Settings.
Note: All central controller systems must be in the same time zone regardless of physical location
9. Under Network Settings, select Custom Settings. Refer to the system diagram and/or third party host
form for each server’s respective IP and DNS information.
10. For the Visible Ethernet Card, set the properties for File and Printer Sharing for Microsoft Networks
to maximize data throughput for network applications.
11. For the Visible Ethernet Card, the Protocol is TCP/IP. Click Properties.
o
Enter the information for visible IP address, subnet mask, default gateway and preferred and
alternate DNS servers for the machine.
alternate DNS servers for the machine.
o
Click the Advanced tab.
o
Enter the “high” visible addresses from the ICM System Diagram, if applicable.
o
On the DNS Tab, in “DNS suffix for this connection” enter the name of the local DNS zone
for the machine and check the “Register” box.
for the machine and check the “Register” box.
o
If this machine requires access to resources in a different trusting/trusted domain/DNS zone,
select “append these DNS suffixes (in order)” and enter the local DNS zone for the machine
first and add other secondary zones which represent the trusting/trusted domain.
select “append these DNS suffixes (in order)” and enter the local DNS zone for the machine
first and add other secondary zones which represent the trusting/trusted domain.
12. For the Private Ethernet Card: when you click “next” on the networking components, another
Networking Components screen opens if the machine has more than one network interface card.
o
Uncheck the Client for Microsoft Networks and File and Print Sharing options.
o
The Protocol is TCP/IP. Click Properties.
o
Enter the private IP address and subnet mask for the server. Leave the default gateway field
blank.
blank.
o
Click on Advanced tab and enter the “high” private addresses, if applicable.
o
For the DNS tab, leave the address space empty and uncheck the “register” box.
13. Under Workgroup or Computer Domain, select “No, this computer is not on a network, or is on a
network without a domain.” The machine restarts.
14. After the restart, login with new the Username and created during setup. The “Configure Your Server”
wizard opens. Select “I will configure this server later.” Uncheck “Show this screen at startup.”
15. Install Windows 2000 Service Pack 4. Restart the machine upon completion of the Service Pack install.
Step 3.
Apply Custom Settings on All Servers
Validate Card Settings and add other protocols (if required)
1. Right-click on My Network Places and select Properties. The Network and Dial-Up Connections
window opens.
2. Rename each “Local Area Connection” icon to “private”, “visible” and “san” as required.
3. On each card right-click Properties and select Configure.
o
Click on the Advanced tab.
o
Configure the network speed and duplex mode. Do not set to Auto Mode.
Release 6.0(0) Staging on Windows 2000
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