Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Start AW (Distributor) Services 

Configure NIC’s, Peripheral Gateways and Peripherals 

Install ICM Software on Peripheral Gateways 

Start PG Services 

 

1. Click 

Start > Run, enter DCPROMO and click OK. The Active Directory Installation wizard opens. 

2.  Under the “Domain Controller Type,” select the “Domain Controller for a New Domain.” The “Create 

Tree or Child Domain” screen appears.  

3.  Select “Create a new Domain Tree,” the “Create or Join Forest” screen appears. 

4.  Select “Create a New Forest of Domain Trees.” The “New Domain Name” screen opens. Type in the 

full DNS name for the new domain. 

5.  On the “NetBIOS Domain Name” screen, type in the NetBIOS name.  

6.  Accept Database and Log Location defaults. 

7.  Accept the Shared System Volume default. A warning appears claiming that the wizard cannot contact 

the DNS Server (since you have not configured it yet). Click on OK and you are presented with the 
“Configure DNS Screen.” Select “Yes, install and configure DNS on this computer.” 

8.  On the “Permissions” screen, select “Permissions compatible with pre-Windows 2000 servers.” 

9.  On the “Directory Services Restore Mode Administrator Password,” input Administrator password as 

detailed in the 3

rd

 Party Host Form. 

10.  On the Summary screen, check settings and click on Next. Insert the Windows 2000 CD and setup 

continues to install Active Directory and DNS Server. 

11.  Restart when the installation completes. 

1. Click 

Start > Programs > Admin Tools > DNS. 

2.  Expand the Hostname Tree. 

3.  Expand the Forward Lookup Zones. 

4.  Right-click the root folder (the folder named “.”) and select delete. You receive a warning about the 

zone. Click Yes. 

5.  Highlight the machine name, right-click and select Properties. 

6.  On the Interfaces Tab, select “Listen on Only the following IP addresses” and remove all but the visible 

machine address. 

7.  Complete the configuration of AD Integrated Forward and Reverse Lookup Zones. 

o 

Right-click the NAM Domain zone name under Forward Lookup Zones and select Properties. 

o 

On the General Tab, for “Allow Dynamic Updates,” select “Only Secure Updates” from the 
menu. 

o 

Only use the Zone Transfers Tab when there is a Trust between this domain and another domain. 
In this case you need to Transfer Zone updates from this Active Directory Integrated Zone to a 
Standard Secondary Zone on the DNS Servers in the other domain. You elect to “Allow Zone 
Transfers,” then choose “only to the following servers” and enter the IP Addresses of the DNS 
Servers in the other domain.