Cisco Cisco IP Contact Center Release 4.6.2 Release Note

On the NAM Root Domain Controller: 

1. Click 

Start > Programs > Admin Tools > AD Sites and Services. 

2.  Rename the default first site name as per the AD Site Plan in the ICM System Diagram. 

o 

For geographically separated DC, right click on Sites, select New Site and enter the site name of 
the additional domain controller as per the ICM System Diagram. 

3.  Create subnets for each DC site. Right-click on the Subnets folder and select New Subnet: 

o 

Enter the subnet address and mask respective to the LAN at the Domain Controller Site. 

o 

Highlight the Site Name associated with that subnet. 

4.  Expand the servers folder from the original first site folder.  For each Server that you need to move to a 

different site, right-click on the server name, select Move and highlight the site you want to move it to.  

o 

Expand “Inter-Site Transport” under Sites. 

o 

Open “IP” folder and select “DEFAULTIPSITELINK” from the right pane. 

o 

Right-click,and select Properties. Make sure you add both sites as entries in the window titled 
“Sites in this Site Link.” 

o 

Change the “Replicate Every” value to 15 minutes. 

Add Global Catalogs according to Global Catalog and FSMO plan in the ICM System Diagram and 
according to settings on 3

rd

 Party Host Forms. 

1.  Open AD Sites and Services. 

2.  Connect to DC which is designated GC. 

3.  Right-click on NTDS Settings and select Properties. Check off Global Catalog. 

4.  Move FSMO roles as indicated in the ICM System Diagram and according to settings on the 3

rd

 Party 

Host Forms. 

5.  On the AD DC hosting the role you’re moving, open AD Users and Computers and connect to the DC 

to which you’re moving the role. 

6.  Right-click on the domain name and select Operations Masters. Under the required FSMO role tab, 

change the Operations Master to this designated DC 

Since the PDC Emulator has been moved to another Domain Controller, you must refine the Time Source 
as either that server or utilizing an external Time Source. 

On the Server currently running the PDC Emulator, run the following command: 

 

To synchronize a Server to the Time source: 

When the CICM Child Domain is created, there is an automatic two-way transitive trust between the NAM 
and the CICM Domain. Verify that this trust was created.   

1.  Right-click on My Computer and select Properties > Network Identification Tab > Properties. 

2.  Click on the domain radio button and enter the Fully Qualified Domain Name.