Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Enterprise ICM Dedicated Forest/Domain Model

Staging Tasks

Step No.

Task

1. Validate that Staging Prerequisites have been met

2. Install Windows 2000 SP4 on All Servers - Standalone

3. Apply Custom Settings on All Servers

4. Install Forest Root Domain Controller/DNS Server

5. Configure DNS Server on Forest Root Domain Controller

6. Install Additional Domain Controller

7. Install and Configure DNS on Additional Domain Controller

8. Configure Active Directory Sites

9. Assign Global Catalog and FSMO Roles and Configure Time Source

10.

Configure Trust Relationships

11.

Join Standalone Servers to Domain

12.

Change Domain Controllers to Native Mode

13.

Install PCAnywhere

14.

Validate IP Connectivity and Remote Access

15.

Install SQL Server on Loggers and AW’s

16.

Install E-Mail Manager database

17.

Install Collaboration database

18.

Install Webview 3

Party Software

19.

Install Infomaker on AW’s

20.

Install ICM Software on Loggers

21.

Create Logger Databases

22.

Install ICM Software on CallRouters

23.

Start Logger and Router Services

24.

Install ICM Software on Admin Workstations

25.

Expand AW Database

26.

Create HDS Databases

27.

Start AW (Distributor) Services

28.

Configure NIC’s, Peripheral Gateways and Peripherals

29.

Configure Multi-Media Nodes

30.

Create and Configure CONAPI Connections

31.

Install ICM Software on Peripheral Gateways

32.

Install ICM Software for CTI Server

Release 6.0(0) Staging on Windows 2000