Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Enterprise ICM Dedicated Forest/Domain Model
Step No.
Task
33.
Install CTI OS Server
34.
Start PG, CTI and CTIOS Services
35.
Install and Start Blended Agent Dialer
36.
Install and Start E-Mail Manager Servers
37.
Install Collaboration Server
38.
Install and Start Media Blender Server
39.
Complete Staging Tests
40.
Complete Settings for Production Environment
41.
Complete Staging Issues Record
Step 1.
section of this document (see Page 7).
Step 2.
Install Windows 2000 Server and Service Pack 4 on All Servers -
Standalone
Standalone
Install Windows 2000 Server CD.
Create Drive Partitions according to settings in the 3
rd
Party Host Form, for the machine being built. You
may need to use the equipment manufacturer’s drive partitioning/RAID array software to set up the
partition. Format the C drive as NTFS.
partition. Format the C drive as NTFS.
Recommendations
Logger and AW/HDS: Create the C drive during this phase of the installation and create the D drive in the
of this document.
o
Drive C: Operating System/Boot Partition, virtual memory swap file space, core ICM
software and SQL Server as well as SQL log and temp files.
software and SQL Server as well as SQL log and temp files.
o
Drive D (which you create later): Used by SQL to store ICM database (logger database and
HDS database on AW). Keep log and temp files for these databases on Drive C to maximize
database performance.
HDS database on AW). Keep log and temp files for these databases on Drive C to maximize
database performance.
CallRouters, PG’s, AW’s (non-HDS), CTI Server, CTIOS Server.
o
Drive C: single drive partition for OS/Boot Partition, virtual memory, swap file space, core
ICM software and for AW non-HDS database, SQL Server and all SQL databases.
ICM software and for AW non-HDS database, SQL Server and all SQL databases.
The system reboots and displays the Windows 2000 Server Setup wizard. Perform the steps listed below.
1. The first prompt is Regional Settings. You set system local and keyboard layout.
2. Next, enter Company Name and Organization.
3. Select Per Seat Licensing.
4. Enter the hostname for machine and Administrator Password (refer to 3
rd
Party Host Form).
5. Highlight Management and Monitoring Tools and click Details.
o
Only Check Network Monitor Tools.
o
Click OK.
Release 6.0(0) Staging on Windows 2000
12
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