Cisco Cisco IP Contact Center Release 4.6.1 Release Note

4.  Right-click on the Visible icon and select Properties. 

 

Note: NETBEUI is required on systems that will have Phone Home enabled. Phone Home is typically 
enabled on Loggers that Phone Home events to Cisco TAC.  

 

5.  View the components section and, if NETBEUI is required and does not appear, click Install. 

o 

Highlight Protocol and click Add. 

o 

Highlight NETBEUI Protocol and select OK. 

o 

After NETBEUI installs, you return to the Properties window.  

6.  Under the Advanced menu, select Advanced Settings. The Visible Card should be bound first. 

o 

View the Connection section of the Adapters and Bindings tab. Sort the section so that the Visible 
connection is at the top, Privite is second and any remaining connections follow. 

o 

Highlight the Private connection and, in the Bindings Section, uncheck File and Printer Sharing for 
Microsoft Networks and Client for Microsoft Networks. 

o 

Move any disabled Bindings for all connections to the bottom of the list using the Up/Down 
arrows adjacent to the Bindings Window. 

 

Note: You only need to complete the following 2 steps if NETBEUI is installed (typically on Loggers). 

o 

Highlight the Visible connection and uncheck all NETBEUI protocol bindings and move them to 
the bottom of the bindings list. 

o 

Highlight the Private connection and uncheck all NETBEUI protocol bindings and use the 
UP/Down arrows to move them to the bottom of the bindings list. 

 

These steps show you how to create drive partitions, as detailed on 3

rd

 Party Host Form 

 

1. Click 

Start > Programs > Administrative Tools > Computer Managemt. 

2.  Under Storage, select Disk Management. 

3.  Assign the drive letter Z to the CD-ROM. 

4.  Create Drive D as a primary partition using all remaining disk space on a RAID volume. If there is disk 

space on more than one physical disk, do not create a Volume Set. 

5.  Format the drive as NTFS and choose whether or not you want to use Quick Format. 

 

There must be a hidden share for the C drive on Loggers. This is required for Listeners to access “phone home” 
events. 

 

1.  Open the Control Panel and double-click Automatic Updates. 

2.  Uncheck “Keep my computer up to date….” and click OK.