Cisco Cisco IP Contact Center Release 4.6.1 Release Note

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Highlight the Zone name under Reverse Lookup Zones, right–click and select Properties. 

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On the General Tab, for “Allow Dynamic Updates,” select “Only Secure Updates” from the 
menu. 

Manually complete DNS Host and PTR records 

1.  Manually enter the hostnames for the machines that house ICM nodes, as well as all NIC’s and 

Peripherals for which ICM Setup requires hostname resolution, into the appropriate DNS Forward 
Lookup Zone.  

2.  On the DNS Server, right-click on the Forward lookup Zone Name and select “New Host.”(The 

hostname of this Root Domain Controller should already be in the file.)  

3.  Add all ICM hostnames (visible, visible high, private, private high, SAN) and their associated IP 

Addresses. Check the box to create an associated PTR Record (reverse lookup zone record). 

4.  Manually enter any Peripherals (ACD’s/VRU’s) and NIC’s accessed by the ICM by hostname 

resolution in the Forward Lookup Zone. 

Note: The Domain Controllers/DNS Servers do NOT have to be co-located with the ICM Loggers.   They 
may be installed on separate servers. 

1. Click 

Start > Run and enter DCPROMO. Click OK, the Active Directory Wizard opens. Click Next. 

2.  Under “Domain Controller Type,” select “Additional Domain Controller for an Existing Domain.” 

3.  At the “Network Credentials” screen, input the domain admin username and password. 

4.  The Additional Domain Controller screen should already be filled in properly with the fully qualified 

DNS name. 

5.  Accept database and log locations defaults. 

6.  Accept shared System Volume defaults. 

7.  Input the same Restore Mode Admin password utilized on the Root Domain Controller. 

8.  Check Summary Settings. AD is not configured through NETLOGON. 

9.  Reboot when AD Install is complete. 

1. Click 

Settings > Control Panel > Add/Remove Programs.  

2.  On the Add\Remove Windows Components, check Networking Services and select Details.  

3.  Check only DNS, click OK and select Next. 

4.  Browse to the Windows 2000 CD. DNS installs Windows 2000. 

5.  Validate that all DNS Zones were replicated from the 1

st

 DNS Server in the AD Domain to this DNS 

Server. 

i.  Highlight machine name and right-click, select properties. 

ii.  On the Interfaces Tab – select Listen on Only the following IP addresses – remove all but 

visible machine address 

On ICM Root Domain Controller: 

1. Click 

Start > Programs > Admin Tools > AD Sites and Services. 

2.  Rename the default first site name as per AD Site Plan in the ICM System Diagram.