Cisco Cisco IP Contact Center Release 4.6.1 Release Note

1.  Check to see if you have the Jaguar 3.5 software already installed on your machine. If Jaguar 3.5 

software is installed on your machine, use the control panel’s Add/Remove software program to 
remove that software. 

2.  Run Setup on the 3

rd

 Party Installer CD 6.0. 

3.  Reboot the server when setup completes. 

4.  Use the following procedure to make sure that the cache will be updated at each new view of a real-

time report. 

o 

In the Internet Explorer window, select Internet Options from the Tools menu. 

o 

If necessary, click the General tab to display the General Settings tab page. 

o 

On the General Settings tab page, in the Temporary Internet Files sections, click Settings. 

o 

In the Settings dialog box, enable the Every Visit to the Page option, then click OK. 

o 

Click OK in the Internet Options dialog box. 

Note: Webview Users are configured through the ICM Configuration Manager and passwords default 
to a given expiration timeframe set by the User’s domain. If a Webview User’s password expires, the 
User cannot reset the password by Webview access, but would have to request that the ICM System 
Administrator set a new password. Once the User is created, the ICM System Administrator has the 
option to set Webview User passwords to never expire through Active Directory Users and Computers. 

Infomaker is only installed on AW’s (Real Time Distributors and Real Time Clients) for the purpose of 
creating Custom Reports. 

1.  Run Setup from Media for Sybase Powerbuilder (Common Installer). 

2.  In the Welcome to 8.0 Installer screen, click Next. 

3.  Accept License Agreement and click Next. 

4.  In the Customer Information screen, enter username and company name. Click Next. 

5.  In the Destination Folder screen, accept default and click Next. 

6.  In the Select components screen, select  Infomaker and Online Books. Uncheck all other options. 

o 

You receive an Adaptive Server Anywhere warning. Click OK (ignore message). 

o 

Do not select Adaptive Server Anywhere. Click No. 

o 

You receive a Personal Server (Adaptive Server Anywhere) warning. Click OK. 

7.  Accept default destination locations for all components and select “typical” for all setup types. 

Complete all Wizards and Reboot the server. 

You can load the ICM Software Modules on the individual servers. Refer to values as detailed in the 

 as documented in the Planning phase of a deployment program.  

When the ICM Logger and Admin Workstation software loads using ICM Setup, it creates specific domain 
level groups and accounts in the ICM domain it is loaded into.   

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You can download these hot fixes from Cisco’s web site 
(

). You should apply them after the initial load of the software.  The hot fix 

installation process only applies fixes required for the specific software module (CallRouter, Logger, type 
of PG, etc.).