Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Hosted NAM/CICM Model

Step No.

Task

33.

Configure Trust Relationships

34.

Join Standalone Servers to Domain

35.

Validate IP Connectivity and Remote Access

36.

Install SQL Server on Loggers

37.

Install E-Mail Manager database

38.

Install Collaboration database

39.

Install ICM Software on Loggers

40.

Create Logger Databases

41.

Install ICM Software on CallRouters

42.

Start Logger and Router Services

43.

Install ICM Software on Admin Workstations

44.

Expand AW Database

45.

Start AW (Distributor) Services

46.

Configure NIC’s, Peripheral Gateways and Peripherals

47.

Configure Multi-Media Nodes

48.

Create and Configure CONAPI Connections

49.

Install ICM Software on Peripheral Gateways

50.

Install ICM Software for CTI Server

51.

Install CTIOS Server

52.

Start PG, CTI and CTIOS Services

53.

Install and Start Blended Agent Dialer

54.

Install and Start E-Mail Manager Servers

55.

Install and Start Collaboration Server

56.

Install and Start Media Blender Server

Creating the CICM Child Domain requires the use of administrative privileges from the NAM domain
System Administrator.

Cisco recommends that the CICM Child Domain provide DNS services locally within that domain.

The Visible Network Card on the First Domain Controller created in the CICM Child Domain must
temporarily have the DNS Settings point to an Enterprise Level (Parent/NAM) DNS Server until a DNS
Server is available at the Child Domain level.

Step 27.

Install First Domain Controller Server for CICM Child Domain

1. Click

Start > Run, enter DCPROMO and click OK. The Active Directory Installation wizard opens.

2. Under “Domain Controller Type,” select “Domain Controller for a New Domain.” The “Create Tree or

Child Domain” screen appears.

3. Select “Create a New Child Domain in an Existing Domain Tree.”

Release 6.0(0) Staging on Windows 2000