Cisco Cisco IP Contact Center Release 4.6.1 Release Note

4.  Enter the username, password and fully qualified domain name for the Parent (Forest Root) domain 

(the NAM Domain) on the Network Credentials Screen. 

5.  For Child Domain Installation: 

o 

Enter full DNS name of Parent (NAM) Domain. 

o 

Under Child Domain, enter the NETBIOS name for the Child and the full DNS name 
automatically enters at the bottom of the screen. 

6.  Accept Database and Log Locations defaults. 

7.  Accept the Shared System Volume default.  

8.  On the “Permissions” screen, select “Permissions compatible with pre-Windows 2000 servers.” 

9.  On the “Directory Services Restore Mode Administrator Password,” input Administrator password, as 

detailed in the 3

rd

 Party Host Form. 

10.  Restart when the installation completes. 

11.  Delete the Child Domain subfolder on the Parent Level (NAM) DNS Servers. 

When the ICM Child Domain is created, Windows automatically creates a “subfolder” in the Enterprise 
Root DNS tree to contain the servers in the new Child Domain.  Typically, these folders are only used for a 
small numbers of servers, for ease of management and administration. In light of this subfolder you create 
an individual DNS zone for the new Child Domain. 

1. Click 

Start > Programs > Admin Tools > DNS > Configure Your Server. 

2.  From the left column, select the “Networking” menu and select DNS. 

o 

Select Setup DNS and you are prompted to insert the Windows 2000 CD 

o 

DNS then loads 

3. Click 

Start > Programs > Admin Tools > DNS. 

4.  Expand the hostname tree. 

5.  Right-click the Forward Lookup Zones and select New Zone. 

6.  Within the New Zone wizard, select “Active Directory Integrated Zone” and enter the full DNS name 

of the Child Domain DNS zone. Allow the wizard to complete.  

Note: Refresh may take a long time. 

7.  Right-click the machine name and click Properties. 

8.  On the Interfaces Tab, select “Listen on Only the following IP addresses” and remove all but the visible 

machine address. 

Now, you need to complete the configuration of the AD Integrated Forward and Reverse Lookup Zones. 

1.  Right-click the CICM Domain zone name under the Forward Lookup Zones and click Properties. 

2.  On the General Tab, for “Allow Dynamic Updates,” select “Only Secure Updates” from the menu. 

3.  Only use the Zone Transfers Tab when there is a Trust between this domain and another domain. In 

this case, you need to transfer zone updates from this Active Directory Integrated Zone to a Standard 
Secondary Zone on the DNS Servers in the other domain. You “Allow Zone Transfers,” then select 
“only to the following servers” and enter the IP Addresses of the DNS Servers in that other domain. 
The IP addresses are the machine addresses of the servers. 

4.  To configure the required Reverse Lookup Zones, repeat the steps below for each CICM domain level 

network within the Forward Lookup Zone.  

Note: Networks within a Forward Lookup Zone include all visible and private networks, which are 
utilized within a DNS Zone. These networks define Reverse Lookup Zones relative to the Forward 
Lookup Zone. 

5.  Under Server Name, right-click on Reverse Lookup Zones and select New Zone.