Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Hosted NAM/CICM Model
• Check – Auto update statistics, Torn page detection and Auto create statistics
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Close Enterprise Manager.
Step 37.
Install E-Mail Manager Database
1. Select STANDARD EDITION to start the SQL Server setup program.
2. At the first screen, select Install SQL 2000 Server Components.
3. Select Install Database Server.
4. Click
NEXT at Welcome Screen.
5. In the Computer Name screen, use the default Local Computer.
6. In the Installation Selection screen, choose the default “Create a new instance of SQL Server, or install
Client Tools.”
7. Enter a user and company in the User Information screen.
8. Agree to the License Agreement by clicking Yes.
9. In the Installation Definition screen choose the default “Server and Client Tools”.
10. For the Instance Name, check Default.
11. Accept TYPICAL as the Setup Type (default)
12. Under Services Accounts select:
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CUSTOMIZE
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USE THE LOCAL SYSTEM ACCOUNT
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AUTO START SERVICES
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SQL SERVER AGENT
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USE THE LOCAL SYSTEM ACOUNT
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AUTO START SERVICE – Check OK for the window that appears.
13. For the Authentication Mode Screen, select “mixed mode” and insert SA password (for this example
password is left blank).
14. Set Collation Designator to Latin1_General and Check Binary for Sort Order.
15. Under the Network Libraries, deselect all choices except for NAMED PIPES.
16. Read the Start Copying Files screen and click Next.
17. Select PER SEAT as the licensing method and set 20 devices for E-Mail Instance.
18. A dialog box with the message “Setup is installing Microsoft Data Accessing Components (MDAC)”
shows up.
19. When setup completes, reboot.
INSTALL SQL SERVER SERVICE PACK 2
1. Run
setup.bat.
2. For Computer Name, select Local Computer.
3. Accept the license agreement.
4. For the Instance Name, accept the default.
5. Connect to Server using SQL Server System Administrator login. Enter sa as the password.
6. Complete setup and reboot the machine.
Special Notes if Installing Oracle:
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Use UTF8 character set.
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Select at least 20 for Concurrently Connected Users.
Release 6.0(0) Staging on Windows 2000
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