Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Hosted NAM/CICM Model
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Select Dedicated Server Mode.
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Set Maximum Datafiles to 700.
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Set Maximum Log Files to 70.
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Set Maximum Log Members to 5.
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Check Enable Archive Log.
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Set Log Archive Buffers to 5.
Step 38.
Install Collaboration Database
Run setup from the Oracle Media.
Click Next on the Welcome Screen.
Accept the default file locations and click Next.
Accept the default Oracle8i 8.1.7.0.0 in the Available Products screen and click Next.
In the Installation Types screen, accept Typical (default) and click Next.
In the Database Identification screen, the Global Database Name of “Default” automatically fills in the
Click Next on the Welcome Screen.
Accept the default file locations and click Next.
Accept the default Oracle8i 8.1.7.0.0 in the Available Products screen and click Next.
In the Installation Types screen, accept Typical (default) and click Next.
In the Database Identification screen, the Global Database Name of “Default” automatically fills in the
SID field. Click Next.
In the Summary Screen, click Next.
The Install completes. Perform the following steps:
1. Close the Oracle Installer.
2. To create the Oracle Database for Collaboration Server, click Start > Programs > Oracle-
OraHome81 > Database > Administration > Database Configuration Assistant.
3. In the Welcome screen, select “Create a Database” and click Next.
4. In the Select Database Type screen, select Customer and click Next.
5. In the Select Primary Application Type screen, select Multipurpose and click Next.
6. In the Concurrently Connected Users screen, accept the default and click Next.
7. In the Server Mode screen, select the Shared Server Mode and click Next.
8. In the Options screen, accept default and click Next.
9. In the Database Identifier screen, name the database “ccsdb”. The SID automatically fills in. Click on
Change Character Set. Set both Character Set and National Character Set to “UTF8”. Click OK and
Next.
Next.
10. In the Password screen, enter and confirm the password (example: Cisco) and click Next.
11. In the Control File Information screen, accept defaults and click Next.
12. In the System Table Information screen, accept defaults and click Next.
13. In the Redo Log File Information screen, accept defaults and click Next.
14. In the Logging Information screen, accept defaults and click Next.
15. In the Server Information screen, accept defaults and click Next.
16. In the Advanced Server Information screen, accept defaults and click Next.
17. In the SGA Information screen, accept defaults and click Next.
18. In the Trace File Directory screen, accept defaults and click Next.
19. In the Create a Database Now screen, click Finish. Click Yes on the Alert window to proceed.
20. When you receive the message that Database Creation is completed, click OK.
21. To create the tablespace and user in the Oracle Database for the Collaboration Server, click Start >
Programs > Oracle-OraHome81 > Database Administration > SQLPlus Worksheet.
Release 6.0(0) Staging on Windows 2000
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