Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You can download hot fixes from Cisco’s Web site (

) 

and apply them after the initial load of the software.  The hot fix installation process only applies fixes 
required for the specific software modules (CallRouter, Logger, type of PG, etc.). 

After running the ICM Logger setup program and applying all hot fixes, you need to use the ICMDBA tool 
to finish the SQL Server configuration and build the actual ICM databases on the machine. You also use 
this tool on the Admin Workstation to create the Historical Database Server database (HDS). 

For each Logger: 

1. Click 

Start > Run, enter ICMDBA and click OK. 

2.  Click on the Server Name you want to change (Logger A or Logger B). 

3.  Select Create from the Database menu. 

4.  The ICMDBA question prompts you to configure SQL Server. Click Yes. 

5.  On the Configure Logger Screen, if the current value does not equal the recommended value, check the 

Configuration Box and verify that the new value equals the recommended value. Click OK. 

6. Click 

Yes to continue. SQL Server stops and restarts. 

7.  Create the Database Screen. Select Region. 

8.  Click Add. Enter Data for the Type. 

9.  Highlight the D drive. –The size should be 70% of the available disk space if the Logger is for one 

customer instance only. If more than one instance resides on the Loggers, determine database size with 
a customer. Click OK. 

10. Click Add. Log is the type. 

11.  Highlight the D drive and set the size to 200MB (do not make the log device larger than 500MB). Click 

OK. 

12. Click Create. Click Start to Create Database. When the database is successfully completed, click OK 

and Close the database window. 

13. Close ICMDBA. 

14. Click START > Programs > Microsoft SQL Server > Enterprise Manager. 

15.  Expand the Server Tree and Highlight the Databases Folder under the Server name. 

16.  Double-click on the ICM Database in the right panel. You are now in the <cus_sideA> Properties 

Window. 

17.  On the Data Files Tab: 

  Check Autogrow and set the File Growth to 10%. 
  Set the Maximum File Size to [use the following calculation]. 

{80% of free disk space}/{number of ICM database files on this disk}+{database file current 
size} 

Example: {10GB * .80}/{1}+{25GB}=33GB 

18.  On the Transaction Log Tab, uncheck Autogrow and click OK. 

ICM Nodes Forms, which identify all values and non-default settings used in setup, are created in the 
Planning phase of a deployment program and reside in the ICM System Design Specification. 

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You can download hot fixes from Cisco’s web site (

).