Cisco Cisco Unified Intelligent Contact Management Software Release Note

Add an Enterprise Level Secondary Forward Lookup Zone 

1.  Highlight Forward Lookup Zones, right-click and select New Zone. 

2.  Within the New Zone wizard, select “Standard Secondary” zone and enter the full DNS name of 

the Parent Domain. 

3.  Enter the IP addresses of the Enterprise Level DNS Servers. The wizard completes.  

 

Access the enterprise Level DNS Servers and Add Child Domain as a Secondary Forward Lookup 
Zone 

1.  Highlight the Forward Lookup Zones, right-click and select New Zone. 

2.  Within the New Zone wizard, select “Standard Secondary” Zone and enter the full DNS name of 

the Child Domain. 

3.  Enter the IP addresses of the Child Domain Level DNS Servers and allow the wizard to complete. 

Change the DNS settings on this First Domain Controller in the Child Domain to point to this Child 
Domain level DNS Server. 

 

Follow step 6 

 

Substitute Step 7 detailed below for Step 7 from the Enterprise ICM Dedicated Forest/Domain 
Model. 

1. Click 

Settings > Control Panel > Add/Remove Programs.  

2.  Select Add\Remove Windows Components, check Networking Services and select Details.  

3.  Check only DNS, click OK and then click Next. 

4.  Browse to the Windows 2000 CD. DNS installs. 

5.  Validate that all DNS Zones were replicated from the 1

st

 DNS Server in the AD Domain to this 

DNS Server. 

6.  Manually add the Enterprise level Standard Secondary Zone.  

7.  Change DNS Settings on the Firest Domain Controller in the Child Domain to point to this 

additional Child Domain level DNS Server. 

 

Follow step 7 on 

. 

 

Complete Step 9 as detailed for the Enterprise ICM Dedicated Forest/Domain Model with the following 
exception. 

Child Domain Servers source time from the Child Domain PDC Emulator. The Child Domain’s PDC 
Emulator sources time from the Parent Domain’s Time Source for System Time. 

 

Substitute Step 10 detailed below for Step 10 from the Enterprise ICM Dedicated Forest/Domain 
Model. 

The Child Domain has an automatic two-way transitive trust with the Parent Domain. Verify that this trust 
was created.