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Cisco Cisco Unified Intelligent Contact Management Software Release Note

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Hosted NAM/CICM Model 
 
Figure 6 
NAM/CICM Model-CICM Child Domain-Central Controller Sites 
CICM Child Domain = cicm1.nsp.nam
Two-Way Transitive Trust with Parent Domain nsp.nam
Two-Way External Non-Transitive Trust with Customer AW Domain cus1.cus
DNS Server Configuration
AD Integrated Foward Lookup Zone = cicm1.nsp.nam
AD Integrated Reverse Lookup Zones
5.31.172.in-addr.arpa
6.31.172.in-addr.arpa
4.31.172.in-addr.arpa
100.100.100.in-addr.arpa
Standard Secondary Forward Lookup Zone = nsp.nam
Standard Secondary Forward Lookup Zone = cus1.cus
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icmcicm1rtrap
172.31.5.68
icmcicm1rtraph
172.31.5.69
icmcicm1lgrap
172.31.5.70
icmcicm1rtrbp
172.31.6.68
icmcicm1rtrbph
172.31.6.69
icmcicm1lgrbp
172.31.6.70
Private CICM1 WAN
CICM1 Logger B
Additional DC: CICM1
- Global Catalog
Alternate DNS Server
FQDN: icmcicm1lgrb.cicm1.nsp.nam
icmcicm1lgrb 172.31.6.136
icmcicm1rasb1 172.31.6.137
icmcicm1rasb2 172.31.6.138
CICM1 CallRouter B
domain:CICM1.NSP.NAM
FQDN: icmcicm1rtrb.cicm1.nsp.nam
icmcicm1rtrb 172.31.6.134
icmcicm1rtrbh 172.31.6.135
Central Controller Side A
Subnet within Active Directory Site CCSideA
172.31.5.134/26
Configured on NAM Root DC
CICM1 Logger A
First DC, Child Domain, Existing Tree: CICM1
- Infrastructure Master
- PDC Emulator (will get time from Parent PDC Emulator)
- RID Master
Primary DNS Server
FQDN: icmcicm1lgra.cicm1.nsp.nam
icmcicm1lgra 172.31.5.136
icmcicm1rasa1 172.31.5.137
icmcicm1rasa2 172.31.5.138
CICM1 CallRouter A
domain: CICM1.NSP.NAM
FQDN: icmcicm1rtra.cicm1.nsp.nam
icmcicm1rtra 172.31.5.134
icmcicm1rtrah 172.31.5.135
IP Router/Default Gateway A
172.31.5.189
IP Router/Default Gateway B
172.31.6.189
ICM IP Router Private A
172.31.5.126
ICM IP Router Private B
172.31.6.128
Visible CICM1 WAN
Central Controller Side B
Subnet within Active Directory Site CCSideB
172.31.6.134/26
Configured on NAM Root DC
To NAM Visible LAN Side A
To NAM Visible LAN Side B
To IP Contact Center Site #1
and Cisco Collaboration Server
 
Release 6.0(0) Staging on Windows 2000 
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