Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support
resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance
Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service
contract, contact your reseller.
Technical Support & Documentation website on Cisco.com features extensive online support
resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance
Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service
contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools
for troubleshooting and resolving technical issues with Cisco products and technologies. The
website is available 24 hours a day, at this URL:
for troubleshooting and resolving technical issues with Cisco products and technologies. The
website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a
Cisco.com user ID and password. If you have a valid service contract but do not have a user ID
or password, you can register at this URL:
Cisco.com user ID and password. If you have a valid service contract but do not have a user ID
or password, you can register at this URL:
Note: Use the Cisco Product Identification (CPI) tool to locate your product serial number
before submitting a web or phone request for service. You can access the CPI tool from the
Cisco Technical Support Website by clicking the Tools & Resources Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the information before
placing a service call.
before submitting a web or phone request for service. You can access the CPI tool from the
Cisco Technical Support Website by clicking the Tools & Resources Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the information before
placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests.
(S3 and S4 service requests are those in which your network is minimally impaired or for which
you require product information.) After you describe your situation, the TAC Service Request
Tool provides recommended solutions. If your issue is not resolved using the recommended
resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request
Tool is located at this URL:
(S3 and S4 service requests are those in which your network is minimally impaired or for which
you require product information.) After you describe your situation, the TAC Service Request
Tool provides recommended solutions. If your issue is not resolved using the recommended
resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request
Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by
telephone. (S1 or S2 service requests are those in which your production network is down or
telephone. (S1 or S2 service requests are those in which your production network is down or
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
Preface 5
Preface
Obtaining Technical Assistance