Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

4.5) is running, Setup displays a warning message and asks for permission to stop CSA. If
permission is granted, Setup stops CSA, and when installation is completed, automatically
restarts CSA. If you have CSA installed but it is not the current version, a message displays
(whether or not CSA is running) telling you that you do not have the latest version.

•

ICM patches applied. This warning displays when you click the Upgrade All button, if
Setup detects that Service Releases and/or Engineering Specials have been installed on the
machine. You must uninstall any Services Releases and Engineering Specials and rerun the
Setup program.

•

SNMP not installed. This warning is displayed by Setup if SNMP is not installed.

•

WMI not installed (on Windows 2003). This warning is displayed by Setup on a Windows
2003 operating system if WMI is not installed.

Installing RMS Update Files

The ICM CD contains a separate installer program that allows you to update the RMS files for
Listener and AlarmTracker.

To install the RMS update files:

From the ICM CD, open the RMSEventFileUpdate folder.

Double-click on Setup.exe. The RMS Event File Update screen displays.

Click Next to install the update.

Click Finish when the update is complete.

About Beginning Installation

Note: In order to run Setup, you must be a local administrator and belong to the setup group
for any instance for which you are installing a component.

You can install the various components in the order in which they are treated in this manual. In
general, there is a great deal of flexibility in the order of installation provided that you know

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)