Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

the names and locations for the various components beforehand. However, the following presents
the usual approach:

•

Install either the CallRouter or the Logger first. It does not matter in which order you install
the CallRouter and Logger.

•

Install both the CallRouter and the Logger before you install an Admin Workstation (AW).

•

If you are using WebView, install it after you have installed the Real-time Distributor AW.

•

Install the CallRouter, Logger, and AW before you install the Network Interface Controller
(NIC) and Peripheral Gateway (PG), but it does not matter in which order you install the
NIC and PG.

•

Install the CTI Server after you have installed the CallRouter, Logger, AW, NIC, and PG.

How to Begin the Installation Process

You begin the installation process for any ICM software component by running the Setup
program from the ICM Software CD.

Note: Beginning with ICM 7.0(0), various installations can be performed using the local version
of ICMSetup in \icm\bin, as well as the Setup on the CD—see Post-Installation Setup.

Mount the ICM Software CD.

Find and run the file Setup.exe at the top level of the CD. The Cisco ICM Setup dialog box
opens.

For the two versions of Setup, 

.

Cisco ICM Setup Dialog Box

The Cisco ICM Setup dialog box allows you to add, edit, and delete Instances and, for each
instance, Components. It also includes:

1. Domain Manager button—clicking on this button initiates an executable program,

independent from Setup, that can be run at any time to create or remove any of the Active
Directory Organizational Units (OUs), or to add or remove user login accounts to security

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)