Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Step 3
The Usable bandwidth (Kbps) fields input the bandwidth (in kilobits per second) available
from the PG to the CallRouter, side A and side B.
from the PG to the CallRouter, side A and side B.
a.
If the CallRouter is local, the default is 30000 Kbps. This is usually an appropriate value.
b.
If the CallRouter is remote, the default is 320 Kbps. This is usually an appropriate value.
Step 4
In the Heartbeat interval (100 ms) fields, the default value of 4 (that is, 400 milliseconds) is
usually appropriate.
usually appropriate.
Heartbeats from a remote PG to the CallRouter must compete with other network traffic on the
visible WAN. If bandwidth is limited, you might want to reduce the frequency of these heartbeats
to allow for the timely delivery of other data from the PG. On the other hand, if the heartbeat
interval is too long, network error bursts might interfere with heartbeat detection. This can cause
the CallRouter to send unnecessary diagnostic traffic which places a further load on the network.
visible WAN. If bandwidth is limited, you might want to reduce the frequency of these heartbeats
to allow for the timely delivery of other data from the PG. On the other hand, if the heartbeat
interval is too long, network error bursts might interfere with heartbeat detection. This can cause
the CallRouter to send unnecessary diagnostic traffic which places a further load on the network.
Step 5
Click Next.
The Peripheral Gateway Network Interfaces dialog box opens.
See Also
For the Peripheral Gateway Component Properties dialog box,
How to Set Peripheral Gateway Network Interfaces
Step 1
In the Peripheral Gateway Network Interfaces dialog box, in the Private Interfaces section, enter
the TCP/IP addresses of the private network for the PG machines (PG private A, PG private
A high) and, if it is duplexed, its pair (PG private B, PG private B high). If the PG is simplexed,
enter localhost for the B side addresses.
the TCP/IP addresses of the private network for the PG machines (PG private A, PG private
A high) and, if it is duplexed, its pair (PG private B, PG private B high). If the PG is simplexed,
enter localhost for the B side addresses.
Step 2
In the Visible Interfaces section, enter the visible network addresses for the PG (PG visible A,
PG visible B)and CallRouter (Router visible A, Router visible A high, Router visible B,
Router visible B high) machines—see How to Set Central Controller Network Interfaces. If
simplexed, enter localhost for the B side addresses.
PG visible B)and CallRouter (Router visible A, Router visible A high, Router visible B,
Router visible B high) machines—see How to Set Central Controller Network Interfaces. If
simplexed, enter localhost for the B side addresses.
Step 3
If you wish to use the Cisco ICM Quality of Service (QoS) feature for the Private Interfaces,
click QoS... in that section.
click QoS... in that section.
The PG Private Link QoS Settings dialog box opens.
Step 4
If you wish to use the Cisco ICM Quality of Service (QoS) feature for the Visible Interfaces,
click QoS... in that section.
click QoS... in that section.
The PG Visible Link QoS Settings dialog box opens.
Step 5
If you do not wish to use QoS—or after you have made your QoS settings—click Next.
The Check Setup Information window opens.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Install a Peripheral Gateway