Cisco Cisco IPCC Web Option Installation Guide

Refer to the Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for more
information about installing SQL Server software.

Windows Monitoring Tools

SNMP and (for Windows 2003) WMI must be installed. Refer to the Staging Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions and the SNMP Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.

Machine Names

Cisco has defined a set of conventions for naming ICM computers. The general syntax is as
follows:

CSOSSSCCCM

The terms in this syntax are as follows:

•

SSS is a unique short code (maximum five letters) that identifies the entire system.

•

CCC is a two- or three-letter code indicating the component type.

•

M is a one- or two-character machine identifier (typically, the side and/or a device number).

Your ICM support provider will supply you with a unique system identifier. The following table
lists the codes and machine identifiers for each component type.

1, 2, 3, . . .

AW

Admin Workstation

A or B

RTR

CallRouter

1A, 1B, 2A, 2B, 3A, . . .

CG

CTI Server

A or B

LGR

Logger

1A, 1B, 1C, 1D, . . .; 2A, 2B, 2C, 2D, . . .

NIC

Network Interface Controller

1A, 1B, 2A, 2B, 3A, . . .

PG

Peripheral Gateway

For example, if the system identifier is XYZ, the Logger on the B side is named CSOXYZLGRB.

The letter in the NIC's machine code indicates the relative location of the NIC. The first NIC
is named 1A. If its duplexed peer is located at the same site, that NIC is named 1B; if the

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)