Cisco Cisco IPCC Web Option Installation Guide

for Cisco ICM/IPCC Enterprise & Hosted Editions for more information), Agent Re-skilling
Web Tool, and Internet Script Editor—if any or all of these optional applications are selected.

An SSL Encryption Utility, sslutil.exe, is also provided in \icm\bin if you wish to change the
default settings.

Security Hardening Checkbox

A Prompt for Security Hardening checkbox is provided as part of Setup. If the box is checked,
each time that Setup is run, you are prompted to apply security hardening—if security hardening
has not been applied, or if an updated template is available. This option is available only on
Windows 2003 systems.

For the Prompt for Security Hardening checkbox in Setup, 

.

Windows Firewall Service

If you wish to install Windows Firewall service in a manner consistent with ICM software, use
the following procedure:

1. Install Cisco ICM Release 7.0

2. Deploy the CiscoICMFirewallConfig script (see "Windows Firewall Configuration" in

Chapter 8)

3. Start ICM services

Note: Any subsequent installation of a new component will require re-deploying the Windows
Firewall Configuration script.

For more information, refer to the Security Best Practices Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.

Setup Warning Messages

ICM displays a warning message for the following conditions:

•

CSA Installed. A message may display when you have the Cisco Security Agent installed
on your system and you are running the Setup program. If the current version of CSA (CSA

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)