Cisco Cisco IPCC Web Option Installation Guide
b.
In MAX ID and MAX password, enter the MAX supervisor ID and password to be used
to retrieve the information.
to retrieve the information.
c.
In the HSL port field, enter the name of the Meridian HSL port to which the PG connects.
Note: After you finish installing the PG, you may wish to install the Cisco MEI Server. This
is used in configurations where multiple connections to the MEI are required. The Cisco MEI
Server, and its installation, are discussed in the Cisco ICM Software ACD Supplement for Nortel
Meridian.
is used in configurations where multiple connections to the MEI are required. The Cisco MEI
Server, and its installation, are discussed in the Cisco ICM Software ACD Supplement for Nortel
Meridian.
How to Configure the NEAX2400 PIM
Step 1
In the NEAX2400 Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
Enter the Switch IP Address of the OAI/Infolink interface of the NEC switch. This can be
found by using the AIPT command of the NEC IMXMAT utility.
found by using the AIPT command of the NEC IMXMAT utility.
Step 5
The Port Number Start and Port Number End must be set to the port number of the first port
in the 16 port range of ports provided by the NEC switch. This is currently 1024.
in the 16 port range of ports provided by the NEC switch. This is currently 1024.
How to Configure the NonVoiceAgent PIM
In most cases, the MediaRouting PG tracks and records the state and activity of all voice and
non-voice agents. However, you can configure a Non-Voice PG rather than a Media Routing
PG to monitor state and activity of agents who are non-voice agents. However, this is optional,
and not necessary if you already have a MediaRouting PG configured for Voice agents.
non-voice agents. However, you can configure a Non-Voice PG rather than a Media Routing
PG to monitor state and activity of agents who are non-voice agents. However, this is optional,
and not necessary if you already have a MediaRouting PG configured for Voice agents.
Step 1
In the NonVoiceAgent Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the NEAX2400 PIM