Cisco Cisco Unified Contact Center Enterprise 9.0(1) Installation Guide
Note: There are cases in which the Peripheral ID for a VRU is automatically assigned by Setup.
Step 4
In the VRU host name field, enter the name by which the VRU is known to the network.
Step 5
Enter the number of the VRU connection port that the PG connects to.
Step 6
In the Reconnect interval (sec) field, specify how often, in seconds, the PG will try to
re-establish a lost connection to the VRU. The default value is usually appropriate.
re-establish a lost connection to the VRU. The default value is usually appropriate.
Step 7
In the Heartbeat interval (sec) field, specify how often, in seconds, the PG will check its
connection to the VRU. The default value is usually appropriate.
connection to the VRU. The default value is usually appropriate.
How to Install an Aspect Application Bridge Server
For an Aspect ACD, the ICM Peripheral Gateway connects to the Aspect Application Bridge.
If another application also requires a connection to the Application Bridge, then you must install
the Application Bridge Server (ABS). Install the ABS after you have installed the PG software.
If another application also requires a connection to the Application Bridge, then you must install
the Application Bridge Server (ABS). Install the ABS after you have installed the PG software.
If the PG is duplexed, the ABS can be either simplexed (run on only one of the PG machines)
or duplexed (run on each PG machine). Running ABS duplexed allows applications to continue
to receive data if one PG node fails.
or duplexed (run on each PG machine). Running ABS duplexed allows applications to continue
to receive data if one PG node fails.
How to Add an Application Bridge Server Component
Step 1
In the Cisco ICM Setup dialog box, in the left column under ICM Instances, select an instance.
Step 2
Click Add in the Instance Components section.
The ICM Component Selection dialog box opens.
Step 3
Click Application Bridge Server.
The Application Bridge Server Properties dialog box opens.
See Also
;
How to Set Application Bridge Server Properties
Step 1
In the Application Bridge Server Properties dialog box, in the Node Manager Properties section,
choose Production mode and Auto start at system startup unless you are specifically told
otherwise by your ICM support provider.
choose Production mode and Auto start at system startup unless you are specifically told
otherwise by your ICM support provider.
Step 2
In the Side preference section, if you are installing duplexed ABS and you prefer that one side
run rather than the other, specify the preferred side.
run rather than the other, specify the preferred side.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
86
Peripheral Gateway Setup
How to Install an Aspect Application Bridge Server