Cisco Cisco Unified Contact Center Enterprise 9.0(1) Installation Guide

In the Settings section, specify the maximum number of unsent messages you want the ABS
to queue for each application (Maximum queue depth).

Specify the maximum amount of time (in seconds) you want the ABS to wait for an application
to accept a connection (Application timeout).

If the ABS is duplexed, specify the maximum amount of time (in seconds) you want the ABS
to wait for its duplexed peer to establish a connection (Partner connect).

Click Next.

The Application Bridge Server Applications dialog box opens.

How to Manage Application Bridge Server Applications

The Application Bridge Server Applications dialog box lets you activate, deactivate, add, edit,
or remove ABS applications.

Do one of the following:

a.

Click Add, to add a new application.

b.

Select an application in the Applications list and click Edit, to make changes regarding
that application.

c.

Select an application in the Applications list and click Delete, to remove that application
from the list.

If you clicked Add or Edit, the Application Properties dialog box opens.

After you are through managing your applications, click Next.

Files are copied as needed and the ABS installation completed.

How to Set Application Properties

Add or modify the Name of the application. The Field Separator may be 47 for a slash (/) or
124 for a vertical line (|). Check the Active box if you want the application to be active.

In the CallCenter section, check the Connect first box if you want the ABS to connect to the
CallCenter ACD before connecting to the application. Specify in the Hostname field the IP
address or hostname of the ACD, and in the Port Number field the port number that connects
to the ACD for the application on the PG.

In the Side A section, specify in the Hostname field the application's IP address or hostname
and in the Port Number field the PG port number that connects to it.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)