Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).

Specify the Galaxy ACD X.25 port used for the Foreign Processor Data Link (FPDL). The PIM
connects to this port to monitor data from the Galaxy ACD.

The ICM collects information from the Galaxy ACD at the end of each logging period. In the
Log period minutes field, specify the length of the logging period used by the ACD.

In the Daily cutoff minutes field, specify how many minutes after midnight the first period of
each day begins.

In addition to the normal database tables for peripheral historical and real-time data, the ICM
optionally populates additional tables with unprocessed historical data directly from the Galaxy.
This allows you, for example, to run legacy reports on Galaxy data. You can choose to populate
any or all of these additional tables by checking the appropriate options in the Pass through
section.

The VarCTI facility is an optional feature of the Galaxy ACD that provides host computing
services through a VarCTI server. If the PG connects to the VarCTI server for the ACD, check
the Enabled box in the VarCTI section. Then enter the Hostname or IP address of the VarCTI
server, the Port on the server that the PG uses, and the Switch ID—the identifier for the ACD
recognized by the server.

How to Configure the IPCC Enterprise Gateway PIM

In the IPCC Enterprise Gateway Configuration dialog box, to put the PIM into service, check
the Enabled option. This allows the PIM to communicate with the peripheral when the Peripheral
Gateway is running.

In the Peripheral name field, enter the Peripheral name of the parent server from the
Configuration Manager (use the PG Explorer tool to view the Peripheral name).

In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value of the
parent server from the Configuration Manager (use the PG Explorer tool to view the Peripheral
ID).

In System PG A name, enter the hostname or IP address of the Side A child server.

In System PG A port, enter the port on the Side A child server (the server port of the CG).

If the child system is duplexed, in System PG B name and System PG B port enter the
corresponding information for Side B. If the child system is simplexed, leave these fields blank.

In System PG Peripheral ID, enter the Peripheral ID of the Side A child peripheral (if the child
system is duplexed, the Peripheral ID is the same for Side A and Side B).

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)