Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
How to Configure the IPCC Express Gateway PIM
Step 1
In the IPCC Express Gateway Configuration dialog box, to put the PIM into service, check the
Enabled option. This allows the PIM to communicate with the peripheral when the Peripheral
Gateway is running.
Enabled option. This allows the PIM to communicate with the peripheral when the Peripheral
Gateway is running.
Step 2
In the Peripheral name field, enter the Peripheral name of the parent server from the
Configuration Manager (use the PG Explorer tool to view the Peripheral name).
Configuration Manager (use the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value of the
parent server from the Configuration Manager (use the PG Explorer tool to view the Peripheral
ID).
parent server from the Configuration Manager (use the PG Explorer tool to view the Peripheral
ID).
Step 4
In the IPCC Express Host Name field, enter the hostname or IP address of the child server.
Step 5
In the IPCC Express Host Port field, enter the port of the child server.
How to Configure the IPCC System PIM
Note: An IPCC System PIM must have a VRU PIM associated with it. When a VRU PIM is
installed along with the IPCC System PIM, the Peripheral ID for the VRU will automatically
be assigned by Setup, and cannot be changed by the user. The valid range for VRU Peripheral
IDs is 4500-4999, starting with 4500. However, if VRUs with Peripheral IDs 4500, 4501, and
4502 exist, and then the VRU with Peripheral ID 4501 is deleted, if a new VRU PIM is added,
that new VRU PIM will have the Peripheral ID 4501 rather than 4503. That is, the Peripheral
IDs are reusable.
installed along with the IPCC System PIM, the Peripheral ID for the VRU will automatically
be assigned by Setup, and cannot be changed by the user. The valid range for VRU Peripheral
IDs is 4500-4999, starting with 4500. However, if VRUs with Peripheral IDs 4500, 4501, and
4502 exist, and then the VRU with Peripheral ID 4501 is deleted, if a new VRU PIM is added,
that new VRU PIM will have the Peripheral ID 4501 rather than 4503. That is, the Peripheral
IDs are reusable.
Step 1
In the IPCC System Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the Agent extension length field, enter the number of digits in the agent extension. The
default is 7; the maximum is 15.
default is 7; the maximum is 15.
Step 5
In the Service field, enter the host name or the IP address of the machine that is running the
Cisco CallManager software. If using the host name, the name must be in the hosts file.
Cisco CallManager software. If using the host name, the name must be in the hosts file.
Step 6
In the User ID field, enter the User ID entered for the PG on the Cisco CallManager
Administrator web page when you added the PG as a new user. (This field cannot be blank.)
Administrator web page when you added the PG as a new user. (This field cannot be blank.)
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the IPCC Express Gateway PIM